User Adoption Strategies: Ensuring Successful Implementation of Workforce Management Software

April 30, 2024

by Malysa O’Connor

Successful Implementation Of Workforce Management Software Blog Thumbnail

Workforce management software (WFM) is an essential piece of the puzzle in running a smooth business operation.

However, implementing WFM software isn’t a simple plug-and-play affair. It requires meticulous planning and foresight of potential challenges.

Effective change management and a strong implementation strategy are critical to overcoming resistance to change among stakeholders. Humans tend to gravitate towards familiarity, and introducing a new system can disrupt established routines and workflows. Managers and employees may hesitate to adopt a completely new platform, at least at first.

The technological advancements of workforce management software unlock benefits far beyond operational efficiency.

By overcoming challenges and embracing change, businesses can harness the full potential of WFM software to drive efficiency and sustainable growth.

Key Takeaways

  • Legion Workforce Management facilitates user adoption through centralized communication tools, clear how-to guides, and an intuitive onboarding process.
  • Ensuring tools are easily accessible is crucial during implementation, and Legion’s 24/7 Support Portal offers FAQs, tips, videos, and direct access to support teams. This proactive approach helps resolve issues promptly and keeps users informed about updates.
  • Legion’s collaborative approach, rapid implementation, and projected ROI of 13x ensure long-term success and business growth.
  • Legion offers flexible capabilities and an intuitive UI for easy customization. Our goal is to promote engagement and efficiency across diverse business needs.

Successfully Implementing Legion WFM Software

One way Legion makes it easier for users to adopt a new workforce management solution is by including centralized communication tools.

Employees with questions about new processes can talk with their manager through Legion’s Frontline Communications. Managers can also easily share best practices and successes with their teams. HQ can build excitement for the new solution through chat, newsfeed, and timely announcements to keep everyone current.

Managers should regularly use these features to communicate with staff to facilitate a more organic implementation across the organization.

Built-In Guides for Smooth Implementation

Legion WFM comes loaded with how-to guides that simplify implementation. Employees and managers can rely on clear, step-by-step instructions and role-based training at their fingertips.

Our intuitive onboarding process lets end-users access the software from their mobile devices. It syncs seamlessly with their calendar and notification preferences, which means higher adoption rates and happier staff.

Training and Support

Transparency is crucial when implementing new software. Be upfront about the process, the benefits, and how it aligns with your company’s goals. Your team will appreciate the honesty and be more invested in making it work.

But even the most user-friendly software can hit snags. That’s where Legion’s 24/7 Support Portal comes in. We provide valuable FAQs, tips, videos, and direct access to our support team. They’ll be on standby to fix any problems, keep you in the loop with fresh updates, and help you get to know our software inside out so you can use it to its full potential.

Measurable Success

At Legion, we’re in it for the long haul. Our experienced account management and customer success teams work closely with you to understand your unique business needs. We’ll create quarterly and annual improvement plans to strengthen our partnership and boost your bottom line.

We also know that time is money. That’s why we use a rapid time-to-value approach with phased implementation. This lets us gather feedback and optimize results without disrupting your day-to-day operations.

Customization and Flexibility

Every business is different. Legion WFM’s system adapts to your specific workflows, preferences, and requirements. Our flexible capabilities create a tailored user experience that promotes adoption and engagement.

With Legion’s powerful Control Center configuration system, you can mold the software to fit your unique processes. This seamless integration makes it feel like Legion WFM was made just for you (and, in a way, it was).

We also prioritized an intuitive UI that gives administrators an end-user-like experience. This interface eliminates the need for complex scripts and spreadsheets, making it easier for users to navigate and customize settings according to their needs.

Case Studies and Success Stories

Don’t just take our word for it. Check out these real-life examples of enterprises that have successfully implemented Legion WFM:

ALDO Group

ALDO Group North America illustrates a successful implementation of Legion Workforce Management (WFM) Software.
Before adopting Legion WFM, ALDO Group faced challenges with manual scheduling processes and communication inefficiencies.

Legion WFM brought transformative changes, enabling team members to access schedules easily on their mobile devices and facilitating communication through the Legion app.

Additionally, Legion InstantPay provided associates with real-time access to earned wages, which enhanced employee financial well-being and operational efficiency.

Leading International Mountain Resort

A leading international mountain resort also found success when implementing Legion WFM software.

They previously struggled to forecast guest demand and manage labor manually. With Legion WFM’s AI-powered forecasting models and automated scheduling, the resort could automatically predict demand and create optimized labor schedules.

Additionally, the platform offered gig-like flexibility for employees, enabling them to set preferences for work schedules and swap shifts through the mobile app.

Our Strategic Insights product provided valuable metrics that helped improve their workforce management processes and enhanced employee satisfaction.

These success stories showcase the power of effective user adoption strategies and the tangible benefits of Legion WFM.


At the end of the day, workforce management software is only as good as its user adoption. If you aim to get the most out of your WFM software, pick a solution your team is excited about using.

With our unparalleled support, customization options, and proven track record, Legion WFM can help you drive successful user adoption and unlock the full potential of workforce management.

Don’t just settle for any WFM software. Choose Legion and watch your business soar. To learn more, schedule a demo.