Data-Driven Decision-Making: Leveraging Analytics in Workforce Management Software

April 16, 2024

by Malysa O’Connor

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It’s no secret that a company’s strength lies in its workforce, and managing this vital resource effectively is the key to staying competitive. But you shouldn’t rely on spreadsheets and gut feelings to guide your management decisions.

Today, it’s all about data-driven strategies, made possible by analytics tools within workforce management software (WFM) like Legion WFM.

Businesses can improve their strategic workforce planning with the help of reporting and analytics tools embedded in modern WFM systems—not as mere add-ons but as central components for informed decision-making. Time and Attendance, and Scheduling provide a treasure trove of data on employee activities, costs, compliance, and schedule adherence that can be tapped into to make more informed business decisions.

Fully integrated analytics transforms raw data into actionable insights so organizations can respond swiftly to current demands and anticipate future trends. With this power, businesses can ensure they’re making smarter moves today that will pay off tomorrow.

Data-driven decision-making even plays an integral part in delivering exceptional customer service. Legion Workforce Management’s analytics provide valuable insights that let businesses tailor their services to meet customer needs and expectations, resulting in higher satisfaction and increased loyalty.

Let’s explore the role of data and analytics in workforce management in more detail.

Key Summary

  • Data-driven approaches in workforce management are revolutionizing how companies strategize staffing and operations.
  • Analytics serve as a core feature of Legion WFM—turning information into insight for better business outcomes.
  • The impact of an analytic-centric WFM tool extends beyond immediate operational improvements—it shapes long-term strategic growth.

Analytics-Driven Workforce Management Software

Today’s workforce management software is far from the rudimentary scheduling tools of the past. Legion WFM harnesses the power of analytics to transform raw data into actionable insights, driving smarter business decisions. At its core, several capabilities make this possible.

Demand Forecasting

You don’t have to be psychic to predict customer demand. With advanced demand forecasting algorithms, businesses get as close to a crystal ball as possible.

Legion’s fully automated, data-driven Demand Forecasting engine provides highly accurate granular forecasts that continuously improve using machine learning. Legion WFM analyzes historical data and identifies patterns to help companies anticipate busy periods and staff accordingly—reducing both under-staffing stress and overstaffing costs.

When we use data to understand human behavior and market trends, we can forecast needs more accurately than ever before.

Labor Optimization

Labor Optimization helps managers want to make the best possible use of their staff. Legion WFM enables intelligent automation to empower managers with staffing guidance and labor insights, instantly predicting the number of employees and skills needed every 15-minute, 30-minute, or daily increments—resulting in better customer service and reduced labor costs. Through Legion’s sophisticated algorithms, businesses can ensure prime staffing levels across various roles while considering employees’ skills, preferences, and availability.

Proper labor optimization creates a harmonious balance between operational efficiency and employee engagement and satisfaction.

Automated Scheduling

Scheduling doesn’t have to be a headache-inducing puzzle for managers. Legion Automated Scheduling takes care of it.
Legion WFM enables intelligent automation to create optimal schedules that match business needs with employee preferences and skills 96% of the time. It generates fair, compliant schedules that adapt in real-time to unforeseen changes—a game-changer for dynamic work environments where flexibility is key.

So, instead of managers spending hours creating a schedule that works with staff availability, covers all shifts appropriately, and can adjust to last-minute changes, you can rely on Legion WFM Software to do the heavy lifting.

Performance and Rewards Tracking

To keep morale and performance high, tracking outcomes against targets lets you recognize top performers using Legion’s integrated Performance and Rewards.

Legion Performance and Rewards enable intelligent automation to engage and motivate hourly employees, providing instant feedback and recognition. A happy team shines in productivity stats and reflects positively on customer service quality, so this attention to detail and data pays off.

Employees can view ongoing performance metrics on a dashboard, earn rewards and badges for meeting performance criteria, view performance scoring in real-time, and see historical performance data.

Real-Time Attendance Monitoring

No more guessing games or frantic phone calls when someone doesn’t show up for their shift—real-time attendance monitoring provides immediate visibility so quick adjustments can be made.

Managers can track attendance in real-time for rosters of all sizes, including employees arriving soon, leaving early, approaching overtime, and more.

This ensures smooth operations continue uninterrupted no matter what comes your way throughout the day-to-day running of your business.

Analytical Dashboards

No manager has time to sift through endless spreadsheets to glean insights from cluttered, disorganized data. Legion Strategic Insights automatically enables instant, accurate analysis that’s synthesized from multiple data sources.

Legion Strategic Insights provides business leaders, WFM project sponsors, and administrators with deep insights into employee engagement, manager productivity, labor optimization, and compliance management trends. Business users don’t need IT support to get started. With a quick configuration setting, business users get immediate access to out-of-the-box dashboards and hundreds of other key performance indicators at any granularity level.

Best Practices for Maximizing the Impact of Workforce Data

Data is king in today’s business world, and workforce analytics are no exception. When used wisely, they can dramatically improve how you manage your team.

Analyze the Past to Predict the Future

Analyzing historical data can be a powerful way to forecast future trends.
For example, by analyzing past sales figures and staffing patterns with Legion Workforce Management Software, businesses can predict peak times and staff accordingly. This foresight lets managers be proactive rather than reactive, ensuring that customer service never suffers from understaffing or overspending on labor during slow periods.

Implement Real-Time Reporting

The speed at which information is received can make or break decision-making processes. Real-time reporting provides immediate insight into workforce performance metrics like attendance and productivity.

With this information at your fingertips through Legion’s analytics dashboards, you can quickly identify issues as they arise and fix them before they become larger problems.

Incorporating real-time data streams allows for a dynamic approach to managing workforces—a must-have feature in any modern management toolkit.

Measure and Communicate ROI

Demonstrating the return on investment (ROI) from using workforce management tools isn’t just good practice—it’s essential for securing buy-in across all levels of an organization.

Linking outcomes like reduced overtime costs or better employee retention to specific analytic interventions helps solidify the value of AI-powered WFM systems.

Make sure stakeholders understand what changes have been made and why they matter. You can back up your argument with hard numbers provided by analytical tools within your WFM system.

Harnessing Data for Strategic Workforce Management with Legion WFM

The data doesn’t lie: leveraging analytics using workforce management software is a key business strategy. With Legion WFM, you can tap into an ecosystem where every data byte is a building block for stronger decision-making.

Legion helps businesses align their staffing needs with actual market dynamics through precise demand forecasting and labor optimization. It turns scheduling from guesswork into science. Automated schedules that adapt to changes in business conditions efficiently manage costs and boost productivity.

In today’s world, where compliance risks lurk around every corner, Legion is a vigilant guard helping companies minimize risk and stay within legal boundaries.

And let’s not forget the impact on customer service—a well-managed workforce means happier employees ready to deliver top-notch experiences to each customer they meet.

To learn more about how Legion can help you harness your data to support analytics-based decision-making, schedule your demo today.