Inside Helzberg’s AI Transformation with Legion Workforce Management | Customer Story
Ryan Holm, Divisional Vice President of Retail Innovation & Operations at Helzberg, shares how the company embraced AI and digital transformation with Legion to enhance employee productivity and operational efficiency. Learn how Legion’s intuitive interface, data-driven scheduling, and AI-powered workforce management cut schedule creation time by 66%—enabling managers to spend more time on the sales floor. This video offers insights into how a legacy jewelry brand stays innovative while keeping customer connection at the heart of its strategy.
The Impact of Intelligent Workforce Management
- 66% less time spent on scheduling every week
- Increase efficiency with a Mobile-first experience for all team members—clock in, manage time off, swap shifts, all in one app
- Real-time shift handling with date- and time-stamped requests for fairness and auditability
- AI-optimized labor alignment with demand forecasts, traffic trends, and employee performance
Legion AI is incredible. It is able to handle so much input that we give it—whether that's employees requesting time off or voting on their shift preferences, looking at our traffic, transactions, and net sales historical and trend data, as well as taking employee performance into the equation. It's able to handle all of that and generate a wonderful schedule within just a few seconds.
—Ryan Holm, Divisional VP of Retail Innovations & Operations, Helzberg Diamonds
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Cathy Hotka
CEO
Cathy Hotka & Associates
Michael Spataro
Chief Customer Officer
Legion Technologies
Ryan Holm
Dir. of Retail Innovation and Operations
Helzberg Diamonds