Agentic AI for the Frontline: What’s New With Legion AI Assistants

Legion’s latest AI Assistants take workforce automation to the next level—built for managers, employees, and leaders to act with clarity, not complexity.

Frontline industries are reaching a breaking point. Managers spend hours fixing schedules and reconciling timesheets, while employees struggle to feel connected across regions and languages. Leaders face rising labor costs, limited visibility into labor performance, and IT bottlenecks that stall innovation.

Even as AI adoption accelerates, most organizations still lack the tools to turn its promise into measurable value.

According to Legion’s 2025 State of the Hourly Workforce Report, more than 55% of managers believe AI could simplify scheduling; yet, fewer than 11% currently use automation to do so. It’s clear: AI adoption has begun, but the tools to harness its full potential haven’t kept pace.

That’s where Legion AI is closing the gap, redefining how AI operates inside workforce management.

Legion AI: Proven, Mature, and Responsible

Legion AI is the intelligence that powers the Legion Workforce Management (WFM) Platform, designed to make work easier, more efficient, and more human.

Unlike vendors who bolt AI into existing workflows, Legion builds AI directly into them. It solves the core challenges of AI in WFM—predictive, deterministic, and agentic—and transforms how businesses forecast demand, optimize labor, schedule employees, and communicate across the organization. Backed by nearly a decade of in-production success, Legion AI powers over 1.6 billion data points weekly and 1.2 million shifts every week.

At the center of that innovation are Legion AI Assistants: intelligent, task-specific assistants fully embedded into the platform and used today by global enterprises to manage millions of shifts every week.

Legion AI Assistants: True Agentic Intelligence in Action

Earlier this year, Legion launched several AI Assistants, each designed to automate routine tasks, explain AI-driven decisions, and deliver real business value to frontline operations.

Unlike generic chatbots, copilots, or assistive-only tools, Legion AI Assistants are task-specific, actionable, and voice-enabled, offering managers hands-free access, even on the go. They automate routine WFM tasks while allowing human oversight where needed, saving time and building trust in automation.

Existing Legion AI Assistants

Legion AI Assistant	What It Does
Schedule Summary	Provides a conversational interface that delivers insightful schedule summaries and quick answers on schedule data.
Shift Editing	Enables managers to efficiently make shift edits and publish updates on the go through intuitive, guided flows.
Expression	Provides administrators with contextual explanations and validations, making it easier to author and configure custom programmatic expressions.
Authoring	Facilitates the creation of engaging, multilingual newsfeed posts and announcements.
Translation	Enables employees to access team communications in their preferred language.
Time & Attendance	Enables payroll managers to easily search and filter timesheets to finalize payroll using natural language.

The Latest Additions: Next-Level Agentic AI

Legion WFM’s 2025 Winter Release took agentic AI to a new level, introducing three new AI Assistants that bring transparency, explainability, and intelligence across scheduling, forecasting, communications, and performance.

Shift Explanation AI Assistant

Provides clear, natural-language explanations of how and why a shift was created or edited. Managers can click “Explain” to instantly see whether a shift was driven by demand, employee preferences, or compliance requirements—with optional follow-up questions such as “Any compliance risks?” or “Who else could cover this?”

This transparency helps managers trust automation and communicate confidently.

Forecast Explanation AI Assistant

Delivers natural-language explanations of demand forecasts, showing what factors influenced the prediction (e.g., promotions, weather, historical trends) and whether manual edits were applied. Managers can also simply ask questions like, “Why does Saturday’s forecast look higher than last week’s?” and instantly get a breakdown of the contributing factors applied to the forecast.

The Forecast Explanation AI Assistant also compares forecast accuracy across different time periods, giving managers confidence that the forecast is accurate, explainable, and optimized.

 

Insights AI Assistant

Provides weekly, AI-generated summaries of labor efficiency across enterprise locations. HQ executives and upper-field leaders receive concise, data-driven updates highlighting top and bottom performers, outliers, and key efficiency trends, directly via email or app notifications.

These summaries eliminate reporting delays, giving leadership real-time visibility to make informed, strategic decisions.

The Insights AI Assistant transforms workforce data into proactive intelligence, closing the loop between field execution and boardroom decisions.

 

Legion AI Hub: Simplifying AI Adoption

As organizations adopt more AI, governance becomes essential. To help customers confidently accelerate AI adoption and maintain accountability, Legion has introduced the AI Hub, a new addition to Legion’s Self-Service Control Center. The Legion AI Hub provides customer administrators a single, centralized resource to assess, enable, and plan for AI Assistants and feature adoption. It bridges the gap between innovation and oversight, enabling organizations to accelerate AI adoption with confidence, unlock productivity gains, and ensure responsible use across their workforce management processes.

With the Legion AI Hub, enterprises can confidently scale Legion AI while ensuring every AI Assistant aligns to business policies, privacy standards, and operational goals. It’s a foundational step in making responsible, explainable AI easier to manage so that teams can focus on impact.

With AI Hub, customer administrators can:

• Access all Legion AI resources in one place for easy understanding
• Enable or disable the AI Assistants features for your organization
• Configure and manage individual AI Assistants through shared templates and localized settings

The Legion AI Hub makes responsible AI adoption simple, giving enterprises the tools to innovate faster, safer, and smarter.

 

Why Legion’s Approach Is Different

Most vendors talk about AI, but Legion operationalizes it.

Competitors offer generic conversational, assistive, or search-based AI agents that simply respond. Legion AI Assistants are fully embedded within Legion WFM to automate real-world frontline tasks, including forecasting, scheduling, timekeeping, communication, and analysis. They’re already live in production, managing millions of shifts every week across enterprise customers.

Unlike basic factual or descriptive tools, Legion AI Assistants operate at advanced analytical and predictive levels, delivering insights, context, and action simultaneously.

What Makes Legion AI Smarter and More Responsible

Built-in Accuracy and Reliability

Legion deploys techniques such as Retrieval-Augmented Generation (RAG) and a Graduated Accuracy Framework to ensure all AI outputs are factual, relevant, and Legion-specific.

• RAG retrieves verified information from trusted Legion data sources before generating responses, eliminating “hallucinations” common in large, general-purpose models.
• The Graduated Accuracy Framework continuously evaluates responses against context, data validity, and compliance rules to ensure consistent precision.

Private by Design

Customer-entered data is never shared with any third-party AI model or external training dataset. Legion maintains strict data isolation, ensuring that each customer’s information remains secure and confidential.

Customer-Specific Intelligence

Legion AI Assistants generate only Legion-context responses for every interaction, maintaining contextual accuracy. Customer-entered data is used only to train models for that specific customer, delivering more relevant insights without compromising privacy.

Trust Through Explainability

Every decision made by Legion AI can be explained. From forecasting to scheduling, the system provides clear reasoning behind each action, building transparency and confidence across teams.

Human Oversight on Every Critical Action

Legion clearly recommends that users review AI-generated outputs before taking any critical or business-impacting action. Human oversight ensures that AI amplifies, not replaces, managerial judgment.

Feedback Loops for Continuous Improvement

Legion AI incorporates a built-in feedback mechanism, enabling users to provide instant thumbs-up or thumbs-down ratings for AI responses. This user feedback allows the system to learn from real-world interactions, thereby improving accuracy, context, and reliability over time.

Exciting Future Ahead

This is only the beginning. Legion continues to pioneer agentic AI with more AI Assistants in development, each designed to push automation deeper into forecasting, scheduling, payroll, communications, and insights. The AI Hub will evolve to become the enterprise command center for responsible AI adoption. The vision: a fully autonomous, human-centered workforce management system where every action is intelligent, explainable, and built on trust.

See It in Action

AI isn’t just a feature at Legion; it’s the foundation. With proven, mature, and responsible AI powering every workflow, Legion is turning workforce management into a competitive advantage.

See Legion AI Assistants in action. Schedule a demo today.