Agile Workforce Management: Navigating Change with Software Solutions

March 28, 2024

by Malysa O’Connor

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Dealing with change has always been a challenge for businesses. This challenge becomes even more difficult for large-scale operations with much higher stakes.

However, the fact is that organizations must be able to adjust their operations to meet new demands swiftly.

For instance, suppose a retail chain notices a significant uptick in online orders and decides to implement a “buy online, pick up in-store” option. Or a grocery store introduces a drive-up service for customers who prefer to shop from the comfort of their vehicles.

In both scenarios, the businesses must make changes to cater to their loyal customers. But how do they implement them across multiple locations and hundreds or thousands of staff members?

Workforce management software simplifies the process, from communicating the changes across the company to scheduling staff members specifically for these services.

In other industries like hospitality and healthcare, where demand tends to fluctuate unpredictably, intelligent software is crucial in adjusting staffing levels in real time to meet changing needs.

Legion’s Workforce Management (WFM) AI-powered solutions help organizations adapt to evolving market conditions, seize new opportunities, and stay ahead of the competition.

Let’s dig into the details of what Legion WFM can do to help you maintain control of your business operations, even in environments full of change.

Key Takeaways

  • Legion’s WFM system makes it easier for businesses to adapt to change by facilitating communication, scheduling, and resource allocation across multiple locations and staff members.
  • Keeping up with ever-changing labor laws and regulations across all areas in which you operate is crucial for businesses. Legion WFM automates compliance to help organizations remain compliant without requiring lengthy customizations or risking legal issues.
  • Legion’s WFM platform offers up-to-the-minute visibility into business operations, allowing managers to refine schedules efficiently, anticipate future outcomes, and optimize workforce management. Flexible scheduling enables employees to swap shifts seamlessly, boosting morale and operational agility.

Demand Forecasting in Workforce Management

When opening a new store or gearing up for a holiday rush, the first thing to figure out is how many hands you’ll need on deck.
Larger businesses can’t rely on spreadsheets to manage demand forecasting or scheduling, especially if there are any last-minute changes.

That’s where Legion’s Demand Forecasting steps into the spotlight. You can easily calculate the staff you’ll need based on time and location by leveraging historical data, current trends, and predictive analytics.

Demand Forecasting breaks down predictions across customer touchpoints into daily, 30-minute, and 15-minute intervals. That means it can leverage information from even the most abrupt changes or shifts in demand to help inform your next move.
All of this prevents understaffing, which can lead to poor customer service, and overstaffing, which can inflate labor costs.

Stay Compliant With Labor Laws as They Change

Organizations need to be prepared not just for changing consumer demands but also for constantly evolving labor laws.

It can seem daunting, but with Legion’s approach, navigating these changes is much more straightforward. Our pre-loaded templates cover compliance and labor laws even down to your locations’ local jurisdictions.

Our software then applies these rules to your schedules, alerting you to potential violations and automatically applying premium wages when required. It also takes any last-minute schedule changes into account.

When a policy needs updating, the process is quick and easy—there is no need for lengthy customizations every time there’s a change in legislation.

Our Automated Scheduling feature even accounts for breaks and time between shifts to ensure your employees get their required rest.

With Legion WFM, you can maintain compliance effortlessly and focus more on running your business.

Clear, Transparent Communication

Frontline Communications empowers businesses to manage change by facilitating communication across the company, from leadership to front-of-house hourly employees.

With modern tools embedded in our easy-to-use mobile app, like messaging and alerts, employees can stay informed and connected without needing additional learning or IT projects.

This fosters widespread adoption and drives higher engagement among frontline staff so they can communicate effortlessly about important updates, schedule changes, and even give props.

Moreover, Frontline Communications ensures compliance and transparency by offering schedule-aware communication tools with off-the-clock controls, granular permissions, and configurable policies.

And change isn’t always about catering to customers. Sometimes, you need to make internal changes to keep your employees happy.

By listening to employees through pulse surveys and polls, businesses can gather real-time feedback, increase retention, and address concerns promptly. You can show them you care rather than just telling them.

Leverage Real-Time Analytics for Strategic Decisions

To stay ahead in the business game, you need to be able to make proactive decisions based on real-time data insights.

One of the key benefits of real-time analytics is its ability to provide up-to-the-minute visibility into various aspects of business operations.

For example, Legion’s Real-Time Attendance lets you see scheduled activities, employees’ clock-in/out status, meal break information, and weekly hours.

The platform lets managers refine schedules at the drop of a hat. With a 1-minute refresh rate and customizable alert thresholds, Real-Time Attendance empowers managers to increase operational efficiency and make informed decisions to optimize workforce management.

Moreover, Legion’s real-time analytics facilitate predictive modeling and forecasting, allowing organizations to anticipate future outcomes and plan accordingly.

With data-driven insights, your business can make informed decisions that optimize performance, enhance competitiveness, and deliver value to stakeholders.

Flexible Automated Scheduling

Flexibility is the key to being adaptable to change. But how do you handle last-minute shift changes or swaps? You must confirm that the schedule covers demand and meets your employees’ preferences, and exactly follows labor laws. It seems nearly impossible to check every box. But WFM software makes it completely doable.

With Automated Scheduling, you can empower your employees to swap and pick up shifts as they please. Legion’s system automatically adjusts the schedule according to pre-set rules and preferences while monitoring compliance.

This meets operational needs and boosts morale for employees and leaders alike.

Managers can welcome last-minute changes, knowing it won’t take them hours—or any additional time—to find a solution.

Increase Agility with AI-Powered WFM

Even the smallest change can have a ripple effect on your company, and big changes often involve many layers that must be managed individually.

That’s why the modern business landscape requires agility that traditional methods can’t provide.

Whether these changes are planned or unplanned, it’s much easier to “go with the flow” when you have the help of technology like Legion WFM’s platform.

We want you to be confident that you can handle whatever comes your way. With that assurance, businesses will grow and flourish like never before. To learn more, schedule a demo of Legion WFM today.