Intelligent Automation Powered by Legion WFM – Maximize Labor Efficiency and Employee Engagement Simultaneously

October 11, 2022

by Kristin Brennan

Legion Blog Intelligent Automation

Intelligent Automation powered by Legion WFM is part of a new generation of enterprise apps that enable automated decision-making with unparalleled efficiency and productivity. Until now, enterprise apps provided software tools for users to execute business processes – so users had to make most decisions outside the software.

The 5 Key Tenets of Intelligent Automation Powered by Legion WFM

Legion WFM enables intelligent automation which makes and executes those decisions instantly while always allowing human control. This evolution in workforce management frees managers from administrative burdens while improving decision-making and execution. Intelligent automation powered by Legion WFM delivers:

  • Automated decision-making
  • Automated execution of decisions
  • Continuously improves by learning from data and user actions
  • Builds trust through transparency
  • Always allows human control

Legion WFM enables intelligent automation to transform labor operations and the employee experience simultaneously. Managers get powerful tools to manage labor, automate day-to-day decision-making, improve compliance management, instantly create optimal schedules, and engage employees.

Hourly employees get gig-like flexibility and control with true self-service capabilities and modern communication tools. Most of their requests are reviewed and processed automatically.

What’s Required to Deliver Intelligent Automation

When planning your workforce management strategy, review these key capabilities to ensure you select best-of-breed workforce management software.

A Modern Data Pipeline

Automated decision-making requires the platform to collect and analyze trillions of data points. External data, such as weather and local events, is syndicated and operational data is collected. Data is then structured and organized so models are continuously trained for optimal execution.

Real AI and Machine Learning

Advanced data science is required, including optimization techniques and neural networks. Automated ML selects and tunes models, makes iterative adjustments, and reselects models as needed.

Autonomous Operation

The platform must be self-learning with the ability to adapt to changing patterns in the data without requiring human intervention.

A Holistic Approach

Employee engagement and labor optimization must be addressed simultaneously. Optimization techniques automatically generate the best possible decisions with constrained resources, such as meeting business coverage and compliance needs while maximizing employee satisfaction.

Trust Through Transparency

To adopt a platform, users must be able to understand the rationale behind the decisions that are automatically made.

Human Control

The platform must always allow partial and fully manual mode, so the user can instill judgment or completely override the automated process.

Setting Yourself Up for Success

As you create workforce management software requirements, you’ll also want to follow best practices for a successful rollout and adoption. Consider these best practices.

Create a shared vision

Approach automation as a transformation project not administrative or task replication. Ensure all the key stakeholders are aligned and understand the metrics for success.

Get the right team to drive execution

Involve technical resources to help with integration and automation and ensure you have appropriate testing resources.

Enable cultural change

Understand the culture and employee impact. Ensure they understand that intelligent automation will empower them by removing administrative burdens.

Test and iterate

Monitor early results, get feedback, and adjust.

Learn More

Request a demo to see Legion WFM and intelligent automation in action and learn how you can use it to maximize your labor efficiency and employee engagement simultaneously.