EGUIDE
A Retail Operator’s Guide to Restoring Trust in Your Forecast
Practical guidance from retail forecasting failures, frontline reality, and operator experience—so your plan finally reflects how your stores actually run.
Retail forecasts are famously flawed, but most executives underestimate just how much. The people side of the plan is where most errors begin—and where a 2% miss quietly compounds into millions in lost sales, higher attrition, and an eroded customer experience.
This eGuide, featuring insights from Narinder Dhaliwal, Global VP of Distribution & Logistics at Airlife and Strategic Advisor to Legion, unpacks what goes wrong in traditional planning models and how to close the loop using real-world capacity data and an employee-centric lens.
What You’ll Learn:
- The hidden workforce capacity gaps that undermine even well-designed forecasts
- Hard-won lessons on where labor plans go wrong—and how to course-correct
- How to align labor forecasting and scheduling so your plan reflects how stores actually run
Featured Expert
Narinder Dhaliwal – Global VP of Distribution & Logistics, Airlife; Legion Strategic Advisor
Narinder has spent her career leading large, multi-site retail and distribution operations. In this eGuide, she distills the lessons behind what actually moves forecast accuracy: honest capacity assessment, store-ops-first planning, and closing the loop between labor and demand.