Legion Agentic AI

Q: What happens before an agent goes live?

You can start with shadow mode, where an AI Agent works with your live data and shows exactly what it would do, while your schedule stays just as it is. Legion recommends it, and it's always your choice. From there, you can move to a controlled pilot and expand autonomy at your own pace.

Q: Who is accountable for agent actions?

You are. Every Legion AI Agent operates inside the policy boundaries your organization sets, and every action is logged and explainable — nothing counts until a manager accepts it or a policy you set applies it, and an AI Agent never declines an employee request on its own.

Q: How does this work with our Legion WFM?

It builds on it. Legion Agentic AI works from the forecasts, schedules, and rules already in your Legion WFM platform, extending the value you're getting today. New to Legion? Start with WFM and add Legion Agentic AI when you're ready, or bring both on together.

Q: How is our data protected?

Your data stays yours. Legion builds and owns the prompts, grounding, and rules. When a Legion AI Assistant or Legion Agent needs a model, it sends only a permission-scoped prompt, under Legion's enterprise contract. That prompt is used solely to answer the immediate request; the provider doesn't keep it or use it to train the underlying model.

AI Agents Do the Work. Managers Make the Calls.

Your workforce management system builds a strong foundation. Legion Agentic AI builds on it to take on the last mile: adjusting schedules, checking forecasts, publishing on time, and working through employee requests, all within the workforce rules you've already set. Legion AI Agents keep schedules on track, audit forecasts, and catch labor overspend, giving managers hours back every week. Every action shows what the AI Agent did and why, and changes take effect when a manager approves them or automatically under a policy you've defined.

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Highlights

With Legion AI Agents handling the rework, requests, and last-minute fixes, managers spend their time coaching teams and serving customers.

Schedules stay right all week, with an AI Agent handling callouts, swaps, and shifting forecasts as they happen.

Requests are checked against policy and staffing coverage, then answered in minutes, with the same fair, consistent approach at every store.

Labor spend stays on budget, with the cost of every schedule change shown before it's approved.

Managers get back to leading on the floor, with control over decisions and a clear view of what agents do and why. Every action is based on your own live data.

Adopt Legion AI Agents individually, in any order, starting with the work you're ready to automate.

Key Capabilities

Managers see what's happening and ask questions in the Legion AI Workspace, while Legion Agent Managed Operations puts Legion AI Agents to work on the recurring tasks behind scheduling, forecasting, and labor analysis.

Legion AI Workspaces

Each operator, from district manager to store manager, gets a Legion AI Workspace tailored to their role, data, and responsibilities. It brings everything they need into one prioritized list of what needs attention and what to do next. As Legion AI Agents take on more work, managers use their AI Workspace to see what agents did and why, direct their work, and approve actions when required.

Legion AI Workspace for District Managers

Legion AI Workspace for District Managers pulls labor, compliance, forecast, and timesheet data into one clear answer for every store in a district, with findings prioritized by severity and ready to approve, adjust, or dismiss. Add the Legion Deep Labor Analysis Agent or the Legion Forecast Audit and Repair Agent, and their findings appear here too. Each Legion AI Agent is available on its own as part of Legion Agent Managed Operations.

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Legion Agent Managed Operations

Legion Agent Managed Operations puts Legion AI Agents to work on the last mile of workforce management, from the first draft of a schedule through every change that follows. Managers can step in at any point. Every Legion AI Agent makes decisions and takes action based on your processes, policies, data, and operating model. Adopt AI Agents individually, in any order, starting with the work you are ready to automate.

Legion Agent Managed Scheduling

Legion Agent Managed Scheduling: four purpose-built AI Agents keep the schedule right all week.

Legion Schedule Create Agent checks every input behind a draft — and never publishes on its own.
Legion Schedule Publish Agent gets it out the door on time, without overriding a manager still working on it.
Legion Schedule Update Agent keeps it accurate — respecting changes a manager has already made.
Legion Employee Request Handling Agent clears the queue — only a manager declines a request.

Spend your week running the store. Legion AI Agents keep the schedule on track, while you stay in control.

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Legion Agent Managed Forecasting and Legion Deep Labor Analysis

Both are in production today and can be adopted independently.

Legion Forecast Audit and Repair Agent: finds and fixes missing or unusual demand data used to train your forecast, catching errors before they affect schedules.

Legion Deep Labor Analysis Agent: catches labor overspend before it hits the P&L, ranking the stores needing attention first across budget, overtime, schedule compliance, timesheets and attendance, and explaining why, with the numbers behind every finding.

Governed From the First Step

Trust is built in. Every Legion AI Agent reasons from your own live workforce data, verified continuously through a three-level evaluation framework that checks intent, response quality, and numeric accuracy.

Always Explainable

Every action is logged with a clear explanation of what the AI Agent did, why, and which rules it applied, creating a record managers can review at any time.

You Set the Level of Autonomy

You decide how much each AI Agent does on its own, location by location and role by role. Start in shadow mode, which Legion recommends, to see exactly what an agent would do using your live data. Then expand its autonomy as your confidence grows, at your own pace.

Your Data Stays Yours

The third-party model receives only a prompt limited to information the user is allowed to access. Raw data, wages, and other customers' information are never sent to the model. Your data is never used to train third-party models.

Context That Persists

The platform remembers your rules, terminology, and corrections, so every AI Agent can build on what you've already shared.

Our managers are more present on their sales floor, interacting with customers and providing coaching, training, and feedback to associates versus being holed up in an office trying to complete a complicated Sudoku puzzle that is the schedule.

— DVP of Retail Innovation & Operations, Retail

WHY Legion

Built to Act Within Your Rules

Understands the Context Before Taking Action

Legion AI Agents assess what's changed, such as an employee calling out, an updated forecast, or conflicting requests, and determine how to respond within your rules and policies.

Proven Before It's Trusted

Any Legion AI Agent can start in shadow mode, working with your live data and changing nothing, so you see what it would do before letting it act. Legion recommends starting this way, but the choice is always yours.

Built for the Last Mile, Not Just the Forecast

Legion carries the work from the forecast and first draft all the way through the last mile. Legion AI Agents handle the callouts, swaps, and changes that follow a published schedule, so the work gets done start to finish.

Companion Products

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Legion Forecasting

Demand forecasting software that predicts labor demand in 15-minute increments — factoring weather, events, and local drivers to cut labor costs at scale.

Legion Optimization

Legion WFM enables intelligent automation to empower managers with staffing guidance and labor insights.

Legion AI Assistants

Legion AI Assistants puts conversational support directly in a manager's hands — for scheduling, forecasting, compliance, and communication — without switching tools or waiting on a report.

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