How MUJI USA/Canada Transformed Employee Engagement and Scheduling with Legion

About MUJI

MUJI is a global Japanese retailer known for its minimalist design philosophy, offering a wide range of household goods, apparel, and consumer products.With nearly 1,000 stores worldwide, MUJI USA/Canada has over 1,000 employees and is committed to delivering a customer experience that is minimal, functional, and sustainable.

“The Legion app streamlines communication and makes it easier to ensure everyone receives schedule information at the same time. Before Legion WFM, we used text and email, which was not ideal. Now, the frontline employees in the stores have a better experience.”

Taku Hareyama,
President of the United States and Canada at MUJI

The Challenge

MUJI USA/Canada previously relied on manual scheduling methods and disjointed communication tools like text and email. This made it difficult to get accurate employee availability, meet scheduling needs, and communicate effectively—especially for new hires and regional managers. The lack of transparency also created challenges in fostering a consistent company culture.

The Solution

Demand Forecasting and Labor Optimization

• AI-powered demand forecasts tailored to each location for short- and mid-term accuracy.
• MUJI uses Legion’s auto-generated forecasts to create optimized labor plans and more efficient schedules.

Automated Scheduling

• AI-powered scheduling aligns business needs with employee preferences, boosting efficiency and satisfaction.
• Reduces time spent on scheduling, freeing managers to focus on operations.
• Provides real-time insights and centralized data to help managers spot coverage gaps and adjust proactively.
• Helps new managers hit the ground running with smart schedules that learn from history, edits, and compliance.

Frontline Communications

• Replaced scattered texts and emails with Legion’s built-in Frontline Communications.
• Enabled seamless communication between HQ, managers, and frontline teams in one app.
• Used Newsfeed and messaging to share updates and recognition—driving engagement and alignment.

Legion Mobile App

• Employees can view store schedules, team availability, and co-worker profiles—all in one place.
• Simplified onboarding for new hires.
• Increased employee satisfaction with more control and flexibility over work hours.

The Results

Stronger Culture and Engagement

Employees feel more connected to MUJI’s mission thanks to better transparency and direct communication channels.

Efficient Operations

HQ and store managers benefit from real-time visibility into employee status, improving scheduling, planning, and direct communication.

Improved Employee Experience

New hires integrate faster, and all employees feel empowered and valued with access to the tools that support work-life balance.

“Legion’s AI capabilities were just what we were looking for given the complexity of our operations.”

Taku Hareyama

Conclusion

Legion helped MUJI USA/Canada streamline operations and improve the employee experience by automating complex scheduling, increasing visibility, and strengthening direct communication between HQ, managers, and frontline staff. With employees gaining greater schedule control and new hires benefiting from transparent onboarding, MUJI is building a more connected, efficient, and engaged retail workforce.

With Legion, organizations can deliver:

• Gig-like flexibility for employees through self-service scheduling, shift swaps, and mobile access
• One-click optimization tools that simplify scheduling and improve decision-making with historical and real-time data
• Smart communication tools that centralize updates, streamline messaging, and enhance transparency across teams

At MUJI, this approach creates real impact: stronger engagement, greater scheduling accuracy, and a workplace culture rooted in empowerment and trust—all powered by intelligent, AI-driven workforce management.