Scaling Peak-Season Agility Into Everyday Operations

In retail and hospitality, the holiday surge exposes both the limits and potential of frontline operations. During peak season, teams often rise to the challenge — adjusting their schedules, boosting output, and delivering under pressure. But once the surge passes, it’s almost impossible for teams to sustain those operations year-round.

But the cost of letting performance drop is steep: unpredictable staffing, disengaged employees, missed sales opportunities, and rising turnover.

Join Kit Campoy, author and frontline leadership expert, and Chris Maddern, Account Executive at Zipline, in a conversation hosted by Legion’s Strategic Advisor and Former VP at Nike, Kevin Ertell. Discover how to transform peak-season improvements into a lasting workforce advantage.

You’ll learn:

• Leadership behaviors that build trust, clarity, and resilience year-round
• Practical frameworks for turning peak-season adjustments into ongoing operational discipline
• How to integrate employee voice with AI-driven scheduling to boost productivity without adding hours
• Real-world stories of operators who stabilized staffing, reduced churn, and improved sales performance with data-driven scheduling

This session is designed for operations leaders who want to future-proof workforce strategy, scale peak-season agility, and create lasting impact.