SMCP, a global leader in ready-to-wear and accessories, has transformed its workforce management by leveraging Legion’s Workforce Management Software, including AI-powered scheduling.

With locations and employees in the United States and Canada, SMCP faced significant challenges with its previous manual scheduling processes. Managers spent an average of seven hours per month on schedule, using an inefficient HR system that couldn’t account for the complexities of modern retail operations. The lack of visibility into peak periods, compliance challenges, and the cumbersome filling and swapping of shifts reduced productivity and employee engagement.

Before Legion WFM

• Time-consuming and frustrating manual scheduling
• Inefficient employee communication
• Cumbersome processes for filling open shifts and managing shift swaps
• Challenges in managing compliance and creating equitable schedules
• Lack of visibility into peak periods and staffing needs

After Legion WFM

• AI-optimized scheduling that matches business needs with employee preferences
• Increased employee engagement with the mobile app, providing more visibility and control
• Complete visibility of schedules and compliance, ensuring adherence to labor laws

The results of implementing Legion WFM have been significant. SMCP has seen a 50% reduction in time spent on scheduling, freeing up four hours per month for managers to focus on sales and employee training. This shift has contributed to a 22% increase in manager-driven sales. In addition, managers now have better visibility into peak times and can staff their top performers accordingly.

Additionally, adopting the Legion WFM mobile app by all SMCP hourly employees has improved schedule visibility, reduced missed and late shifts, and enhanced overall employee satisfaction.

Director of Human Resources at SMCP North America describes Legion WFM’s AI-optimized scheduling as a “superpower” that does what a person isn’t meant to do or can’t do. The AI-driven system takes the guesswork out of scheduling, ensuring compliance while maximizing labor efficiencies and employee experience. By automating and optimizing workforce management, Legion WFM has improved SMCP’s operational efficiency and strengthened the relationship between employees and business leaders.

The Bottom Line

Legion WFM has proven to be a game-changer for SMCP, saving time, boosting productivity, and enhancing employee engagement. With its AI-based scheduling, SMCP has navigated challenges such as compliance and staffing more effectively, leading to a more agile and resilient workforce.

The implementation of Legion WFM underscores the value of intelligent automation in modern retail, where efficiency and employee satisfaction are key drivers of success. To learn more about Legion and AI-based scheduling, schedule a demo now.