As retailers gear up for a transformative 2025, Legion's Chief Customer Officer, Michael Spataro, held an insightful discussion with Ryan Holm, Director of Retail Innovation and Operations at Helzberg Diamonds, and Cathy Hotka, renowned retail insider. During the 30-minute conversation, they provided an exclusive look into how AI is reshaping the retail workforce. The conversation dove into how AI-powered workforce management can empower retailers to: 

• Enhance employee engagement and operations
• Adapt to dynamic customer expectations
• Address how frontline teams feel about AI advancements
• Maximize labor efficiency and employee engagement simultaneously

Cathy Hotka’s unique industry perspective, combined with Ryan Holm’s hands-on experience, and insights from Legion’s recent survey and innovations in workforce technology, offers actionable insights for retailers ready to drive operational efficiency and resilience into the new year.