Industry Trends, Operations, Technology
November 11, 2026
by Tabitha James
What four workforce leaders told Forrester about life before and after Legion
“We are not Uber; we can’t bring people in to work 15 minutes at a time.” That’s how one senior data analyst—at a retailer with more than 100,000 employees—described the staffing requirements produced by its legacy forecasting and labour-planning process. The system would call for five people in footwear, then jump to ten, then drop…