Gartner® Research | September 2026
2026 Gartner® Critical Capabilities for Workforce Management Technology
How Does Your Workforce Management (WFM) Measure Up to the Demands of Your Workforce?
Every workforce is different. Which is why third-party evaluation is essential when determining the right technology for your organization. See Legion’s evaluations across six WFM Use Cases in the 2026 Gartner® Critical Capabilities for Workforce Management Technology research.
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Where Workforce Performance Meets Employee Experience
Great WFM should deliver for both the business and the people doing the work.
At Legion, we believe that means helping organizations optimize labor efficiencies while creating better experiences for managers and frontline employees simultaneously. That requires an innovative solution that's intelligent, automated, and employee-centric at its core.
See How Legion Performs
4.17 / 5 — High-Volume Demand
4.12 / 5 – Unionized & Highly Regulated Workforces
4.07 / 5 – Global Workforce Management
4.06 / 5 – North America Compliance WFM
3.95 / 5 – APAC Compliance WFM
3.91 / 5 – EMEA Compliance WFM
About the Research
The 2026 Gartner® Critical Capabilities for Workforce Management Technology is companion research to the 2026 Gartner® Magic Quadrant™ for Workforce Management Technology.
Gartner, Critical Capabilities for Workforce Management Technology,Ranadip Chandra, Kelsie Marian, Sam Grinter, Anand Chouksey, 15 September 2026.
Gartner, Magic Quadrant for Workforce Management Technology, Sam Grinter, Ranadip Chandra, Kelsie Marian, Anand Chouksey, 14 September 2026.
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