The Total Economic Impact™ of
Legion Workforce Management
New commissioned research by Forrester Consulting found that Legion Workforce Management delivers a 13X return on investment, $47.3M in net present value, and a payback period of less than six months for a composite organization.
Forrester, a business and technology research firm with over 35 years of experience working with industry leaders, has completed an updated Total Economic Impact™ (TEI) study of Legion Workforce Management in July 2026. Based on in-depth interviews with four Legion customers in retail and hospitality representing a combined workforce of over 300,000 employees, the study found that Legion WFM delivers significant financial and operational value. Forrester modeled these findings for a composite organization: a North America-based retailer with 15,000 employees across 700 locations.
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Forrester Consulting
The 2026 TEI study found:
13x
ROI, proven with Legion WFM
$47.3M
net present value
$50.8M
benefits PV over 3 years
< 6 mo.
payback period
Legion Helps Organizations Achieve Transformational Results Across Five Key Areas
Optimise schedule efficiency
Companies interviewed as part of the study reported achieving 96% forecast accuracy, a 9 percentage point improvement over pre-Legion levels, with AI-generated schedules that cut time spent on scheduling from 10+ hours to as little as 30 minutes per manager per week.
Eliminate unnecessary labour costs
AI-driven demand forecasting and automated scheduling generated $21.1M in labor cost efficiency over three years—the largest quantified benefit in the study.
Reduce employee turnover
Legion gives employees more schedule empowerment, greater shift flexibility, and real-time mobile communication—driving measurable reductions in voluntary frontline turnover. One customer observed that 92% of their hourly employees actively used the Legion mobile app.
Increase manager productivity
The composite organization achieved a 7-hour reduction per store manager per week in scheduling and administrative work, freeing managers to focus on customers and their teams.
Decrease compliance exposure
Legion’s built-in Fair Workweek compliance engine reduced predictive scheduling premium payouts by 70%, while automated digital attestations created a defensible audit trail across all locations.
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Get the full Forrester TEI study to understand the financial impact Legion Workforce Management could deliver for your organization.