Labour Planning

Legion AI is a comprehensive platform that integrates cutting-edge AI technologies like machine learning, optimisation, and generative AI alongside enterprise-grade AI infrastructure and a robust data pipeline.

Legion AI uses intelligent automation to streamline complex processes, such as forecasting demand, optimising schedules, and managing time and attendance. By automating these tasks, businesses save time and increase accuracy, allowing managers to focus on strategic, people-oriented activities.

Yes. Legion AI is designed to enhance both simultaneously. By automating routine tasks and providing flexible, optimised schedules, it meets business needs while respecting employee preferences, proving that productivity and employee satisfaction can go hand-in-hand.

Legion AI achieves high accuracy by continuously learning from vast data sources. It applies sophisticated algorithms to improve the reliability of forecasts, scheduling, and other workforce processes, even adapting to external factors like weather or local events.

Legion AI incorporates advanced AI technologies including machine learning, deep learning, optimisation techniques, and Generative AI.

Legion AI prioritizes data privacy and security, with strict data protection standards. Customer data is kept separate and is only used for custom model training specific to each customer, ensuring security and compliance with relevant policies.

Legion AI Assistants provide intelligent, personalised support for managers and employees. Our purpose-built generative AI assistants streamline routine key WFM tasks such as scheduling, time and attendance, and communication.

Legion AI Assistants operate within the Legion application using the user's security credentials. This ensures that the assistants can only answer questions and perform actions that align with the user's access permissions, maintaining strict security and compliance.

Legion's AI service leverages multiple models, including foundation models like OpenAI GPT and Legion's fine-tuned models built on third-party technology. Data submitted through Legion AI Assistants is used solely to process user requests and is never used for AI model training or any other purpose.

Legion AI Assistants simplify communication by crafting messages, translating content, and providing guidance on schedule updates. This ensures clear, professional communication, reducing time spent on manual tasks.

With Legion AI, businesses can expect improved labour efficiency, optimised schedules, enhanced productivity, and better employee engagement. By automating complex tasks, Legion AI helps companies achieve operational excellence while fostering a positive work environment.

Legion AI is built for scale, with robust infrastructure and a mature architecture that supports high-demand usage. It's already operational across numerous customers, ensuring reliability and consistency as your business grows.

Yes, Legion supports Agentic AI with its Legion AI Assistants, which leverage natural language to understand and assist users with their requests.

Legion AI follows enterprise-grade security standards to protect customer data. The platform complies with SOC 2 trust service principles-security, availability, processing integrity, confidentiality, and privacy. To ensure continuous protection, Legion implements regular security updates with zero downtime, maintains stringent data protection standards, and secures customer data in compliance with industry regulations. All customer data is stored in isolated environments to prevent unauthorized access and is used strictly for its intended purpose. Our AI-driven automation aligns with relevant policies and regulatory frameworks, giving customers confidence that their data is handled with integrity and security.

Legion AI operates within the user's security credentials, ensuring that Legion AI Assistants only access data and perform actions based on the user's permissions. Admins and managers can configure AI access based on roles (e.g., store manager, team member) through Control Center configurations, granting organisations full transparency and control over AI-based tasks.

To address the challenges of hallucinations in responses, Legion AI uses a graduated approach to accuracy, where each Legion AI Assistant operates within a well-defined scope to improve precision. Techniques such as Retrieval-Augmented Generation (RAG) refine responses by grounding AI outputs in Legion-specific data. For critical use cases, AI-generated outputs require human review before execution to ensure reliability.

Legion AI continuously improves by tracking both implicit and explicit user feedback to enhance AI performance. Users can rate AI responses with a thumbs-up or thumbs-down and provide additional comments to improve accuracy. This continuous feedback loop ensures that Legion AI responses evolve to better meet customer needs.

Legion AI is designed for flexibility and adaptability. Whether adjusting forecasts due to various trends or demand drivers, responding to real-time demand shifts, or integrating ever-changing compliance rules, the platform dynamically updates to align with evolving business needs, ensuring operational efficiency remains uncompromised.

Yes. Legion AI automatically incorporates compliance checks into its processes, ensuring schedules, time tracking, and payroll align with local labour laws, union agreements, and organisational policies. It minimises risks and simplifies regulatory adherence.

Legion AI provides actionable strategic insights, including workforce performance trends, overtime patterns, labour cost analysis, and demand fluctuations, empowering managers to make data-driven decisions that optimise operations and improve productivity.

Yes. With its advanced forecasting capabilities, Legion AI analyses both historical and real-time data to predict long-term workforce trends, such as seasonal staffing needs, peak demand periods, and changes in employee availability. This enables businesses to plan and optimise their workforce strategy proactively.

Yes. Legion AI provides a mobile-friendly experience, ensuring employees and managers can access tools and insights on the go. The mobile app enhances accessibility and productivity, enabling seamless workforce management from anywhere.