How Legion Delivers Intelligent WFM with Responsible and Transparent AI

Artificial Intelligence (AI) is transforming workforce management, shifting it from manual rules-based systems to intelligent, automated solutions that optimise labour planning, enhance employee satisfaction, and drive better business outcomes. Organisations that fully embrace AI-driven workforce management gain a competitive edge. However, a true commitment to AI requires more than just adoption—it demands a solution that ensures AI is accurate, autonomous, responsible, and transparent.

Legion AI is a comprehensive platform that integrates cutting-edge AI technologies alongside enterprise-grade AI infrastructure and data pipeline. It enables intelligent automation across workforce management and drives critical functions within Legion WFM, such as accurate forecasting, optimised scheduling, advanced insights, and agentic GenAI Assistants.

In our eGuide, Legion AI: The Future of Workforce Management, we provide a detailed look at our AI responsibility and data-handling practices. Below is an overview.

Why ‘Commitment to AI’ Matters to Us

Workforce management is one of the most dynamic and complex business operations, requiring organisations to balance labour demand fluctuations, employee preferences, labour laws, and operational costs. Historically, businesses relied on static rules, gut instinct, and past trends—approaches that often led to inefficiencies, staffing imbalances, and compliance risks. AI can anticipate labour demand fluctuations and reduce costly inefficiencies by analysing vast amounts of real-time and historical data.

A true commitment to AI in workforce management is not just about efficiency—it’s about amplifying human potential by developing AI-driven technologies that empower employees and managers—not replace them, fostering a workplace culture that embraces intelligent automation. Businesses that commit to AI-driven workforce management move from reactive problem-solving to proactive workforce optimisation.

Since day one, our mission has been to turn hourly jobs into good jobs by leveraging AI to transform workforce management. Today, every Legion customer leverages AI across all critical workforce management workflows. Our commitment to trust, transparency, and reliability, ensures that AI enhances workforce productivity while maintaining human oversight.

Overview of How Legion AI Handles Its Customer Data

Legion AI is built from the ground up on a strong foundation of our core tenets. We ensure AI-driven automation enhances workforce management while safeguarding customer data and maintaining compliance. Our focus is on solving real workforce challenges by prioritising labour productivity, improving decision-making, and enhancing the hourly employee experience. We ensure AI serves as a tool for empowerment rather than intrusive oversight.

As a platform processing vast amounts of workforce data, Legion is committed to transparent and responsible AI, which is reflected in our data-handling approach. At Legion, protecting customer data is a top priority across all AI-driven capabilities, including Generative AI, forecasting models, and optimisation engines. The Legion Generative AI service uses multiple models, including OpenAI GPT and Legion’s fine-tuned models. However, all customer data submitted to Legion AI is strictly processed for user requests and never used to train third-party foundation models. Each customer’s data remains isolated and is only used to train models specific to that customer, ensuring privacy and security.

Legion provides clear visibility into how AI processes data, with explicit user consent required for specific applications, ensuring the usage of AI is fully transparent for our customers. Legion AI also enforces strict role-based permissions, ensuring data access aligns with each user’s security credentials to prevent unauthorized access. When Generative AI is in use, we provide clear notice to end users within the interface and encourage them to review and verify all AI-generated outputs to make informed decisions.

At its core, Legion AI ensures workforce automation remains trustworthy. Customers can confidently adopt AI into their workforce management processes, knowing they can rely on Legion AI while maintaining full control over their data, security, and decision-making processes.

Download a detailed eGuide on Legion’s AI Responsibility and Data Handling Responsibility.

The Future of Workforce Management with Legion AI

At Legion, we are continuously advancing our AI capabilities to transform the future of workforce management. As AI adoption accelerates across industries, we remain committed to innovation that delivers real business impact—enhancing labour efficiency, improving decision-making, and elevating the employee experience.

Our investment in AI is not about following trends but solving real workforce challenges with powerful, human-centric technology. Legion AI will continue to evolve, introducing new agentic GenAI Assistants, enhanced forecasting and optimisation techniques, and expanded automation capabilities. As we push the boundaries of AI in workforce management, we remain focused on ensuring automation is fair, effective, and aligned with business objectives.

Beyond technology, we advocate for responsible AI adoption in workforce management, working with industry leaders, customers, and policymakers to promote best practices in AI governance, data privacy, and ethical decision-making.

Looking ahead, our strategy is to responsibly push the boundaries of AI in workforce management, meet our customers’ needs, and exceed stakeholder expectations. With Legion AI, businesses can confidently embrace the future, knowing they have a trusted partner dedicated to innovation with integrity.

Want to learn more? Our eGuide, Legion AI: The Future of Workforce Management, offers a detailed look at our AI responsibility and data-handling practices. Download it now for a deeper dive.

Discover Legion’s unique approach to workforce management, where cutting-edge AI drives smarter, automated decisions for optimised productivity and engagement. Schedule a demo today to see it in action.